Welcome to Plant Bargain Shop, where we bring nature’s finest treasures directly to your garden and home. Just as we carefully nurture our plants and select our premium products, we’re committed to ensuring your complete satisfaction with every aspect of your shopping experience.
Shipping Information
Order Processing Time
We carefully prepare each order with the attention it deserves. All orders are processed within 1-2 business days before shipping.
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Recommended for time-sensitive orders
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Perfect for budget-conscious gardeners
Please Note: We ship worldwide, excluding some Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges Policy
We understand that sometimes gardening plans change, and we’re here to help with a returns process as smooth as planting bulbs in well-prepared soil.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your products meet your gardening expectations.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In its original condition
- Unused and in original packaging
- Accompanied by the original receipt or proof of purchase
- Returned with all tags and labels attached
Non-Returnable Items
For health, safety, and customization reasons, the following items cannot be returned or exchanged:
- Perfumes and all cosmetic products (Todos los Cosméticos)
- Engraved items with personalized markings
- Opened or used plant care products
Return Process – Step by Step
Step 1: Request Authorization
Contact our customer service team at [email protected] within 15 days of receiving your order. Include the following information in your email:
Return/Exchange Request Template:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Plant Bargain Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date of Purchase: [Purchase Date]
Items to Return: [Product Names]
Reason for Return: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific product]
I confirm that the items are in original condition and packaging.
Best regards,
[Your Full Name]
Step 2: Receive Return Authorization
Within 2 business days, we’ll email you a Return Authorization Number and shipping instructions. Please do not ship items without this authorization.
Step 3: Package and Ship
Securely package your items including:
- The original product in its packaging
- Copy of your receipt or order confirmation
- Return Authorization Number clearly visible on the package
Ship to:
Plant Bargain Shop
1817 Southeast 14th Street
Moore, US 73160
Step 4: Processing
Once we receive your return, we’ll inspect the items and process your request within 3-5 business days.
Refund Information
Refund Timeline
Refunds are processed within 5-7 business days after we receive and inspect your return.
Refund Method
Your refund will be issued to the original payment method used during purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
- PayPal: 3-5 business days
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Exchange Process
Exchanges follow the same process as returns. Once we receive your returned item, we’ll ship the replacement product using your preferred shipping method. You’ll be responsible for return shipping costs, while we’ll cover the shipping for your new item.
For exchanges to products of different value, we’ll process a partial refund or charge the difference accordingly.
Need Assistance?
Our customer service team is here to help! Contact us at:
Email: [email protected]
Address: 1817 Southeast 14th Street, Moore, US 73160
We typically respond within 24-48 hours and are committed to resolving any issues to your satisfaction.
Thank you for choosing Plant Bargain Shop. We’re committed to ensuring your gardening journey is as rewarding as watching your plants bloom.